Not satisfied with your order?
We’d love to know how we can improve!

You may return your order within 14 days of receiving it, as long as the item is unused, or if you send us photos showing that the item is defective. After reviewing the photos, we can in most cases resolve the issue without a refund. We will issue a refund to your bank account within 5 business days of receiving the returned item. Alternatively, our customer service team will review the photos.

Important: Cosmetics and sale or discounted items cannot be returned.

Returns by Mail

Within 14 days of receiving your order, you may request an exchange for a different size or color, or a refund (only for orders delivered to your nearest pickup point).

Contact: info@upsteady.com

Please email us first to receive the return address. Because we use multiple distribution centers, we need to confirm which center your order was shipped from, depending on the reason for the return.

Please include the invoice.

Pack the item securely, in its original packaging if possible, and include a note with your order number. You are responsible for shipping the return, so it is important to obtain a tracking number through DHL. If you would like a refund or a different size/color, please contact info@upsteady.com after sending the package.

Note: Our headquarters is located in China. Please be aware that returns must be sent to our supplier, which is located in Asia.

Shipping

Take the item to your nearest drop-off location (post office or parcel shop) and send it back.

Once the item arrives at our warehouse, we will process the size/color exchange or refund as quickly as possible.

Order Cancellation

To cancel an order, contact info@upsteady.com immediately. Orders cancelled within 15 minutes of purchase can be refunded unconditionally. After that, you will need to return the item as soon as it arrives.

Shipping Costs

Return shipping costs are the customer’s responsibility and are non-refundable. If a refund is issued for a purchase, the shipping costs will be deducted from the refund amount.

The time it takes to receive an exchange item depends mainly on your location.

We always recommend using a trackable shipping service or insuring your package.